FAQ

What types of Barbie dolls do you offer?

QueenDolls specializes in rare and collectible Barbie dolls, including unique editions such as the 1997 Happy Holidays Barbie and the 1998 Special Edition Barbie in a black gown. Our collection is curated to appeal to both collectors and enthusiasts.

How do you ensure the authenticity of your dolls?

We are committed to quality and authenticity. Each doll in our collection undergoes a thorough inspection to verify its condition and originality, ensuring that collectors receive genuine and high-quality products.

What is your refund policy?

We accept refund requests within 30 days of the delivery date, provided the item is unused, in its original packaging, and in the same condition as received. Certain items may be non-refundable due to hygiene reasons.

How long does shipping take?

Orders are typically processed within 1 business day after payment confirmation. For customers in the USA, we offer Express Shipping with an estimated delivery time of 2 to 4 business days.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at support@QueenDolls.store. We will guide you through the process of returning the damaged item and obtaining a replacement or refund.

Do you offer exchanges?

We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.

How can I contact customer support?

You can reach our customer support team via email at support@QueenDolls.store or by phone at +33 650462560. Our support hours are Monday to Friday, from 9:00 AM to 6:00 PM (CET).